Animals
Pets are allowed only in animal cages, kept with luggage, due to the compact size of the van. There will be a £10.00 per animal charge. Service animals, as defined by the Equality Act, will be carried free of charge. Service animals may not occupy passenger seats unless it is necessary to assist an individual with a disability, since each seat is individually booked. Otherwise they may lie or stand at the feet of the passenger.
Objectionable Passengers
This company reserves the right to refuse to transport persons under the influence of drugs or alcohol, or who are incapable of taking care of themselves, or whose conduct or behavior may be objectionable to other passengers. The carrier also reserves the right to refuse carriage of any materials that the carrier considers unsafe and not in the best interest of the passengers.
Children
Small children under 3 years of age must be accompanied by an adult. Children less than 3 years old must be restrained in child restraint systems. A child who is three years old or older, or four feet nine inches or taller, must be properly restrained either with the motor vehicle's safety belt or an appropriately fitting child restraint system. When a child restraint system is required, the parent/guardian must provide and install their own car or booster seat, for safety. It is required by our insurance that all occupants, including children, must wear seat belts at all times while the shuttle is in motion.
Baggage
Space is limited to 10 bags/ suitcases, not to exceed 60 inches total dimension, with carry ons, not to exceed 40 inches total dimension, held by the passengers themselves. Any large suitcases will incur an additional cost of £5.00. Bulky items such as golf bags etc are not permitted.
Alcohol & Food Policy
Food and alcohol are not permitted to be consumed in the shuttle.
Scheduled Maintenance
Carrier will not be liable for delays caused by accidents, breakdowns, bad road conditions, snow storms or other conditions beyond the control of the carrier and does not guarantee arrival at, or departure from, any point at any specific time. The time schedules provided are schedules the carrier endeavors to maintain, but does not guarantee to be able to do so at all times due to conditions listed above.
Fares
All fares are pre-determined and the same price based by category. Please refer to the rate schedules. However, surge pricing may take place in conditions of congestion, busy timings, inclement weather and other similar circumstances. Fares may also vary if the supplier carrier requests for a higher negotiated price than what is listed in the fare schedule.
Refunds, Ticket Limitations, Changes & Cancellations
All tickets will be good for the date and time reserved for. Reservations may be amended to a different date/ time, but there is no guarantee that a booking will be available. If a reservation is cancelled more than 48 hours prior to shuttle departure time, the reservation can be refunded, minus a 10% processing fee per person. If a reservation is cancelled in less than 48hours to shuttle departure, the reservation cannot be refunded, but will be 'couponed', to use within 6 months from the date of travel. Cancellations are not allowed after the scheduled departure time of the reservation. Customers who fail to show up by the scheduled departure time of their reservation at the designated pick-up point, or who have not called to cancel or change their reservation prior to shuttle departure time are NOT eligible for a refund or a 'coupon' and forfeit their ticket. The company does not overbook shuttles, therefore if a passenger reserves a seat, and does not show up to use it, it has blocked that seat so other passengers could not reserve it; which causes loss to the company, making this cancellation policy firm.
Wheelchair Access
The minibus is not equipped with wheelchair access.
Customer agrees to accept all 'Terms & Conditions'.
